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Job Summary


Title: Client Services Supervisor
Summary Description: The Client Services Supervisor is responsible for managing the day to day operations of the client services, Benefit Investigation and billing staff including accurate and courteous communications with clients, data accuracy, training and protocol development.
Reports To: Client Relations Manager
Status: Exempt
Job Description: 1. responsible for overseeing LIMS data entry, faxing, mailing, filing and retrieving of charts;
2. responsible for the daily supervision of 4 to 10 client services staff members, coordinating schedules, and time-off requests.
3. responsible for insuring work is completed timely and accurately and making sure that staff stays busy and productive;
4. responsible for oversight of proper phone skills, including proper answer response and who they should be forwarded to, all phone calls are documented appropriately in CRM, adequate staff available to answer phones and “away from desk” messages are placed on phone accordingly;
5. responsible for over-seeing and coordinating appropriate follow-up on all charts with missing information;
6. responsible for working with the accounting department to understand and follow all billing protocols that fall under client services;
7. responsible for developing and implementing protocols that staff must follow regarding above duties;
8. assist in training of all future office staff personnel;
9. develop new functions/ software that streamline the function of the office;
10. act as a communication link between clients and internal departments.
11. development and implementation appropriate billing policy procedures, and procedures for all billing activities including follow-up on third-party approvals and collection of overdue patient accounts.
Minimum Qualifications:

High school diploma (college degree helpful).
Experience in a clinical laboratory setting

 
Desirable Qualifications:

General supervisory skills & responsibilities

Working knowledge of filing system, administrative policies, department procedures, and general operation of the laboratory
Medical Terminology

 

 


877.SIG.CHIP (877.744.2447) or 509.474.6840  •  info@signaturegenomics.com

Signature Genomic Laboratories was the first laboratory to provide microarray based cytogenetic diagnostics with its proprietary SignatureChip® and is the leader in providing microarray based chromosome analysis. Signature's worldwide client base includes clinical geneticists, neurologists, pediatricians, neonatologists, obstetricians, and the research community.